If you have any problems with the below please contact us on support@whiteboard.clinic


This article describes one way to connect Whiteboard as one of your organisations Contracted Service Providers.


This process allows Whiteboard to connect to the My Health Record on your behalf and retrieve any information you request. It also removes the need for any digital certificates which are often associated with access to the My Health Record. This setup also allows you to connect to the My Health Record from any internet accessible device with an up to date internet browser.


This guide assumes that your Organisation has registered for an HPI-O and that you as an individual have registered for an HPI-I.

In order to complete the process listed below you'll need to be the Registered Officer (RO) or Organisational Maintenance Officer (OMO) for your Organisation.


Accessing HPOS

1. Go to the Health Professionals Online Services page.

2. Click on "PRODA". We found this method the simplest if you use another method to access HPOS feel free to use that. If you have certificates and regularly use PKI certificates this will work as well. We find PRODA particularly useful because it doesn't require certificates.



3. If you already have HPOS -PRODA credentials log in and go to step 6.

otherwise click "Register Now".


4. Enter your details and register for an account. In order to do this you'll need to identify yourself.

The first page details what you'll need but we've copied the key information here so you can identify the documents you need.

In order to complete the process online you'll need 3 current identity documents from the following list:

Once you've gathered the documents tick the Agree to Terms and Conditions, click NEXT lower right.


5. On the next page you'll need to create your username, password and 3 security questions. Later these will be used to access HPOS - PRODA so carefully create memorable details.
The process then proceeds with:

1. Registering your AHPRA number

2. Registering your Address

3. Registering your Mobile Number

4. Confirmation codes will be sent to your email address, which needs to be replied to.

5. A Confirmation code is sent via SMS to your mobile, and this needs to be replied to.

6. Once your PRODA account is registered access to HPOS through PRODA is enabled.



Linking My Health Record to Whiteboard
The below continues from the above.
1. Once your account is created you should have access to the HPOS Home Screen

2. Click on "My Programs"

3. Click on "My Health Record system - Organisation Registration"

4. Click on "Manage Authorization links" 

5. In the "Enter HPI-I or CSP number" enter Whiteboards CSP number - 8003630833370277 and click submit. Once submitted you should see something similar to the below.


Linking HI Service to Whiteboard
The below follows from the above. We haven't tried this yet so if you have success let us know!
1. Click on "Health Identifiers".


2. Choose the Organisation you wish to link.
3. Select the "My Organisational Details" link.

4. Click the "CSP Links" Tab and select "Manage CSP Links".

5. Select "Add".


6. Enter Whiteboards CSP Number - 8003630833370277
7. Select "Submit".


That's it Whiteboard is registered as a CSP for the HI Service and for the My Health Record.

Contact Whiteboard support on support@whiteboard.clinic in order to verify that your HPI-O and HPI-I are correctly entered.